Shipping policy

delivery

 We will ship within 3 to 14 business days after the payment is completed.

 * We are unable to respond to inquiries in the remarks column other than the specified day and time.

 * Delivery will be stopped during the year-end and New Year holidays, Golden Week holidays, summer holidays, etc.

 * Delivery delays may occur due to road congestion / delivery conditions during the year-end and New Year holidays, bad weather and disasters, and transportation disruptions.  Please note.

 * We do not accept delays in delivery, time designation, or cancellation.  Please be forewarned.

 * If delivery arrangements have already been made, we will not be able to change the delivery address.

 We apologize for the inconvenience, but please contact the delivery company directly after shipping and ask the customer to make changes such as requesting redelivery.

 * Customers are responsible for the cost of transferring luggage.

 * If the item is returned due to an incorrect address or a long absence, the customer will be responsible for the [return shipping fee / re-shipping fee].  Please note.

 * The receipt is a receipt for the transf

er and card payment usage details.

 

 Payment method

 Bank transfer

 Various credits

 Amazon pay

 Payment deadline

 It will be until 15:00 on the 3rd business day of the financial institution including the date of order.

 Return deadline

 Exchange of non-defective products We do not accept returns.

 After ordering, you cannot change the order or exchange the size of the sale item.

 We cannot accept returns due to reasons such as a sale being held after purchase.

 Return shipping

 If it is a defective product, we will bear it.

 We will not accept any cancellation after payment.

 In the case of repair, cleaning, etc., the shipping fee will be borne by the customer, and we will bear the return after repair.

 If you send the product without contacting us, we will not be able to handle any maintenance or return.

 Customer center

 Open MON --FRI 12: 00-17: 00

 All-day inquiries on Saturdays, Sundays, national holidays, and year-end and New Year holidays (regular holidays) will be handled on business days.

 

 E-mail address 

aromatics.tokyo@gmail.com (Japanese, Korean, English available) 　　

mybeme5@gmail.com (Inquiries from corporate customers such as wholesalers, transactions, product manufacturing, etc.)